These situations where you are forced to compromise your quality of service to keep your job can be really draining and can get to people with high moral codes/values. *Hard to advance *Impossible metrics/goals to achieve which makes the job and servicing customers stressful forcing you to make hard choices at times which include servicing the customers and making them happy at the cost of your metrics or cutting corners and screwing over the customer which is good for your metrics but leaves the customers unhappy and frustrated. If there is one positive thing about this job that I can say its that I'm more wise, careful and knowledgeable about about my finances and credit cards, and routinely check my credit card and banking statements and accounts now compared to before working at Capital One. *If you knew little to nothing about the in's and outs of the financial and credit card industry you will learn almost everything you need to know about credit cards, credit scores/limits and apr rates, cd's and all types of credit card and bank account information in addition to financial banking regulations and policies. As long as you report to your manager what happened afterwards so they can listen to the call you will not be penalized for this. *You are able to warn rude and angry customers that if they remain unprofessional you will disconnect the call. *Time off the phones to decompress and relax. *Work from home with most equipment provided for you at no charge saving you commute time, gas and maintenance on your vehicle. *Benefits are solid and they are generous with their PTO and vacation *401k, career/personal development, tuition assistance, family assistance, and stock options *You will bond with and make friendships with people in your training class and teammates. *Pay is decent for someone without a college degree, certifications or experience.
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